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Water Softeners

What is Hard water?


Water is considered as “Hard” when it is rich in certain metal ions such as calcium, magnesium, manganese, iron or others usually presenting as bicarbonates, chlorides, and sulfates. Those metals are acquired naturally in the waters by dissolving them from rocks and soil. The water hardness is measured in terms of GPG (grains per gallon) or milligrams per liter, where a grain is defined as 64.8 milligrams of calcium carbonate. According to the Water Quality Association, the water can be:

  • Soft - 1 GPG or less
  • Soft/Slightly hard - between 1 and 3 GPG
  • Moderately hard - between 4 and 7 GPG
  • Hard - between 7 and 10 GPG
  • Very hard - above 11 GPG

Problems the hard water causes:


  • Hard water is less a health issue than a potential expense, but it still can lead to some health issues. By changing the skin’s PH levels and making it hard to rinse the soap off, pores are being clogged, often causing skin problems and rashes.
  • The hard water minerals form a buildup of limescale which clogs the plumbing system and reduces the water flow. The scale cakes onto interior surfaces of water-heating appliances such as dishwashers, coffee makers and water heaters, causing malfunctions and reduced efficiency.
  • Due to the high levels of calcium and magnesium which react with the soap, shampoos and many another detergents, you would have difficulties in rinsing them while cleaning. Common signs are the coating of insoluble stearates on tub and shower surfaces, and the scale on the cookware and dishes.
  • Unpleasant odors or taste of the water is caused by some minerals like iron and manganese

Solutions to hard water:


The distillation and filtration by reverse osmosis are one method to fight the hard water, but can’t always be used for the whole household’s water supply. The packed batches with chemicals are a solution for some home appliances, but are not applicable for drinking water. Therefore, the best solution so far remains the water softener.


Water Softeners and how to choose one:


The Water Softener is a device usually installed to serve the whole household water supply. The most common type of water softener is the Salt-based ion exchange softener which substitutes *sodium (salt) for hard minerals such as iron, calcium and magnesium.

*The increased sodium in the drinking water is not considered to be a health threat as the levels of the daily dose are not dramatically changed compared to the usual intake.

The most common type of water softener works with beads with a negative electrical charge that attract the positively charged mineral ions of hard water, while giving off sodium ions. These softeners would usually have controls to show when the beads must be recharged, for newer models this is an automated process. The models with timers are considered less effective as they would recharge the beads on a set schedule rather than recharge based on usage. Investing in a model with automated controls would save you energy, salt and water.

The most common type of water softener works with beads with a negative electrical charge that attract the positively charged mineral ions of hard water, while giving off sodium ions. These softeners would usually have controls to show when the beads must be recharged, for newer models this is an automated process. The models with timers are considered less effective as they would recharge the beads on a set schedule rather than recharge based on usage. Investing in a model with automated controls would save you energy, salt and water.

Please be aware of that: Some manufacturers offer non-chemical devices (magnetic or catalytic). They claim to use magnetic field that changes the electromagnetic properties of the minerals in the water and as result they remain in the water but do not bind to surfaces. The Water Quality Association, however, was unable to prove that any physical or chemical changes occurred in the water. Carolina Plumbing Pros advises our clients to trust only proven products and brands that would be able to provide the needed quality and would remain on the market long enough to respond to any warranty or maintenance issues.

Call Us at 704-288-4664 and claim your Free Water Test!

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10/08/2015
Carolina Plumbing Pros installed a new tile shower and pan in our master bath. The price of the install was very reasonable.

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08/30/2015
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06/19/2015
The technician was on time and very efficient. Awesome guy!

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Maressa Brusso
06/17/2015
I would recommend Carolina Plumbing Pros., 100%!!! The service was outstanding and they took care of my water heater issue in less than 24 hrs

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Veni R.
05/12/2015
Fantastic company! They go above and beyond for customer service. 5 stars! Highly recommend!

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Paula Holbein
04/28/2015
Jimbo was awesome!!!! He came even though I wasn't on his list of clients that day. Took care of our dishwasher

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Dale Clarke
03/21/2015
I would absolutely use Carolina Plumbing Pros again and again. Dobri and his company are honest, trustworthy and very efficient

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Karen Y.
03/06/2015
Carolina Plumbing Pros technician just left my home. I had a leak in my garbage disposal and some clogged drains. The technician was very professional, personable and polite

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Jim Sedotto
02/25/2015
This is a great company and I would highly recommend them to anyone. Not only did I get same day service but they called back to make sure everything was good. Very polite, professional and great customer service.

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Maria Cline
02/22/2015
Jimbo was the service person who came to fix my bathroom sink leak. He did an excellent job and it has been perfect since his service here

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Lisa Lopes
02/10/2015
We experienced a same day response to our service call. Jimbo was courteous, personable and a fast worker who quickly identified our problems and corrected to our satisfaction... My wife and I definitely would recommend Jimbo and Carolina Plumbing Pros!

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Steven Bowman
01/13/2015
Carolina Plumbing Pros were able to repair a damaged water pipe on short notice. Exceptional customer service and would hire them again.

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Homeowner in Harrisburg, NC
01/03/2015
Professional service that's fast and affordable. Work is guaranteed. The providers were very careful to keep things clean while entering/exiting the house and performing their work. Also cleaned up well afterwards. We were told to call with any problems... Highly recommended!

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Jeremiah Smith , 28120
12/22/2014
The installer was Randy He was professional. and he did a good job. Randy cleaned up after himself ,He didn't leave boxes or paper he took the trash with him, I would hire his company again

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Calvenia S. in Indian Trail, NC
12/17/2014
He is very professional in his services and also very nice and respectful Member Comments: He did everything he went above the call of duty.

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Larry Greene , 28105
12/05/2014
I had Carolina Plumbing Pros to my home on several occasions. The first time they were out it was for an issue with my main drain line, half of my house was backed up... The plumber, Brian, did come out within a few hours and fixed the problem...

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Lauren Todd , 28205
11/25/2014
I was in a big time crunch for a home inspection. I contacted Home Advisor and called 5 different plumbers. CPP's answered the phone before 8 am and agreed to come out and get the job done within a couple of hours. They did NOT charge a trip...

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A Charlotte,NC customer
11/25/2014
They were prompt, professional, careful not to damage our house and cost less than Lowe's or Ben Franklin Plumbers. I absolutely would use them again.

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Jerry A
11/19/2014
I NEVER write reviews, but this company deserves all of the praises I can give! PROFESSIONAL, FRIENDLY, PROMPT, UNDERSTANDING and overall a GREAT EXPERIENCE!!! Thank you all so much for the AWESOME SERVICE I received today!

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Terrance C
11/18/2014
Dear Carolina Plumbing Pros. My wife arranged a service call from your company using our home warranty company on 8-30-14. I met Dobri when he came to the house. It was a simple enough repair and [ … ]

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Scott A
09/11/2014
Very pleasant and knowledgeable, offered additional research for an ancient faucet.

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Amy L. in Mount Pleasant, NC
07/17/2014
Price was lower than competitors. Job was done quickly and on short notice. Stefan was courteous, knowledgeable and a true professional. Called on a Sunday and they gave me an estimate with [ … ]

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Todd W. in Monroe, NC
06/30/2014
Very quick work. Very professional. Great service. Very reasonable price. Great rates for a Saturday call. I would use them again for any plubming needs.

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Megan J. in Charlotte, NC
06/01/2014
Carolina Plumbing technician called me within minutes of receiving my request and the repair to my shower faucet was completely fixed in less than two [ … ]

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Dawn S. in Charlotte, NC
05/03/2014
That the guy who came out to fix our well problem was one of the co-owners! This really impressed us! He was very polite, and did a good job.

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Homeowner in Kannapolis, NC
04/23/2014
Very professional; Needed immediate repair work for a leaking busted pipe; Their response time was quick and service was great.

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Samantha B. in Matthews, NC
04/23/2014
Carolina Plumbing technician came out next morning to give us an estimate. He was awesome. Price was much less than other estimate we got. He took time to evaluate the problem, determine best way to [ … ]

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Tom F. in Charlotte, NC
02/01/2014
Representative was prompt, courteous, experienced, helpful, and hard working. He removed the old faucet and damaged shut-off valve, installed the new faucet and two shut-off valves in just two hours, including [ … ]

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John S. in Charlotte, NC
01/15/2014
Friendly, courteous, smart, experienced and thorough all describe the representative who performed the work.

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John L. in Charlotte, NC
01/15/2014